IMC885686G24
台北市松山區
派遣
買賣零售業
客服接待
• Respond & handle the order requests via email or phone from marketplace partner and internal team timely to catch up the market need.
• Primary liaison for Key Accounts. Resolves issues like price, discount, and delivery discrepancies. Maintains frequent communication with partners for prompt support.
• Be the lead on managing all sales returns in Taiwan, speed up the lead time and provide an efficient bridge between warehouse, customers, and cross functional teams.
• Work closely with logistics and sales teams and provide expertise in order management and maintenance.
• Effectively communicate with partners to assigned accounts to resolve issues and frequently connect with customers to provide prompt support for the customer needs. Maintain collaborative customer relationship.
• Provide regularly provides reports on cancellations, order balance, shipment, order status, and returns to the Sales team and partners.
• Support for local consumer service. Acts as a key contact for consumer service in Taiwan, ensuring quality support.
NTD / 月薪 40,000 ~ 41,000
勞、健保 / 依法令規定之相關福利 / 勞工退休金提撥
員購優惠
外商 / 彈性上下班
• Bachelor’s degree with minimum 2 years solid experience in Customer Services / Order Management
• Able to handle customer enquiries independently
• Good telephone manner and communication skills
• Good interpersonal and communications skills in English and Mandarin
• Experience in SAP system and familiar with MS Excel
• Able to work in team-based environment, demonstrated multi-tasking abilities
英語(可溝通)
大學以上
不需負擔管理責任
日班
周休二日
1人
一個月內
2024 / 10 / 14
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